Shipping policy
Shipping Policy
Last Updated: October 16, 2026
At Saltwood™, we know the anticipation of waiting for something new. That’s why we work hard to get your order on its way as quickly and efficiently as possible.
Below, you’ll find everything you need to know about how we process, ship, and deliver your order.
Order Processing Times
Most orders ship within 3 business days of order placement.
Our processing time includes preparing, packaging, and getting your order ready for shipment.
Please note:
- Business days exclude weekends and major U.S. holidays.
- Some products may require additional processing time.
- Processing times may be extended during holidays, promotional events, or periods of high order volume.
- If an unexpected delay occurs, we’ll do our best to keep you informed.
Processing time refers to the time before your order ships, not the time it takes to reach your destination.
Shipping Rates
Shipping costs are calculated and displayed during checkout.
Rates may vary depending on your location, the items ordered, and the shipping method selected.
You’ll always have an opportunity to review applicable shipping charges before completing your purchase.
Estimated Delivery Times
Once your order has shipped, delivery times depend on your location, the selected shipping method, and the shipping carrier.
Estimated delivery dates may be provided during checkout or through your shipment tracking information.
Please remember that delivery estimates are not guaranteed unless explicitly stated otherwise.
Weather conditions, carrier disruptions, holidays, and other circumstances beyond our control may affect delivery times.
Order Tracking
When your order ships, you’ll receive a shipping confirmation email containing tracking information, when tracking is available.
You can use this information to follow your package as it makes its way to you.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update.
Multiple Shipments
Some orders may arrive in separate packages, depending on product availability and fulfillment locations.
If your order ships in multiple packages, you may receive separate shipping notifications and tracking numbers.
There is no need to worry if all your items don’t arrive together.
Incorrect Shipping Information
Please double-check your shipping address before completing checkout.
Customers are responsible for providing accurate and complete shipping information.
If you notice an error after placing your order, contact us as soon as possible.
We’ll do our best to accommodate address corrections before shipment, although changes cannot always be guaranteed once an order enters processing.
Delayed or Missing Packages
While we work hard to ensure a smooth delivery experience, occasional shipping delays may occur.
If your package appears delayed or missing:
- Review your tracking information for the latest updates.
- Confirm that your shipping address is correct.
- Check with your local carrier if the tracking information indicates a delivery issue.
- Contact us through our website if you need additional assistance.
We’ll work with you and the shipping carrier to investigate and determine an appropriate resolution.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs if available.
We’ll review the situation and help resolve the issue through a replacement or refund, as appropriate, at no additional cost to you.
Returns and Refunds
We want you to feel confident shopping with Saltwood™.
We offer a 30-day return window on eligible products, with free return shipping and no restocking fees.
For complete information, please review our Return & Refund Policy available on our website.
Contact Us
Have a question about your order, shipping status, or delivery?
We’re happy to help.
Visit our contact page at https://saltwoodsupply.com to get in touch with our team.
Thank you for choosing Saltwood™.
From forest to sea.