Refund policy
Return & Refund Policy
Last Updated: October 16, 2026
At Saltwood™, we want you to love what you wear. We take pride in our products and want every purchase to be a positive experience.
If something isn’t quite right, we’re here to help. That’s why we offer simple, hassle-free returns at no additional cost to you.
30-Day Return Policy
We accept returns within 30 days of delivery.
To qualify for a return:
- Items must be unworn, unwashed, and in their original condition.
- Items must be free of stains, odors, damage, or signs of use.
- Proof of purchase or an order number is required.
We reserve the right to decline returns that do not meet these conditions.
Free Returns
Returns are completely free.
We do not charge return shipping fees or restocking fees for eligible returns.
Once your return request is approved, we’ll provide instructions and a prepaid return shipping label.
How to Start a Return
Starting a return is easy.
- Contact us through our website’s contact page with your order number.
- Let us know which item you’d like to return.
- Our team will review your request and provide return instructions.
- Package your item securely and send it back using the provided shipping label.
Please contact us before sending any items back so we can properly process your return.
Refunds
Once we receive and inspect your returned item, we’ll notify you of its approval status.
If approved, your refund will be issued to your original payment method within 5 business days of approval.
Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
Original shipping charges, if applicable, are nonrefundable unless your order arrived damaged, defective, or incorrect.
Exchanges
Need a different size or color?
We’re happy to help arrange an exchange, subject to product availability.
Contact us through our website, and we’ll help you explore your options.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number, a brief description of the issue, and photos if applicable.
We’ll review the situation and work to make it right through a replacement or refund at no additional cost to you.
Non-Returnable Items
For health, hygiene, and quality reasons, we cannot accept returns of items that have been worn, washed, altered, or damaged after delivery.
This restriction does not apply to items that arrive defective or incorrect.
Questions?
Have questions about a return, refund, or exchange?
Reach out through the contact page on our website. We’re always happy to help.
Thank you for supporting Saltwood™.
From forest to sea.